PRIVACY POLICY

Cosreena Studios Pvt Ltd (“Cosreena”, “we”, “our”, or “us”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information will be collected, used, and disclosed.

Personal Information We Collect or Process

We may collect the following types of personal information:

  • Contact details: name, billing/shipping address, phone number, email address.

  • Financial information: payment details such as credit/debit card, UPI, or other methods.

  • Account information: username, password, preferences, and settings.

  • Transaction details: items you view, add to cart, wishlist, purchase, exchange, or return.

  • Communications: any messages or queries you send to us.

  • Device and usage information: IP address, browser type, and interaction with our website.

How We Use Your Information

We may use your personal information for:

  • Providing Services – to process your orders, returns, and payments.

  • Marketing & Advertising – to send promotional emails, offers, and product recommendations.

  • Fraud Prevention & Security – to protect against unauthorized transactions or misuse.

  • Customer Communication – to respond to queries and offer support.

  • Legal Compliance – to meet applicable laws or regulations.

How We Share Your Information

We may disclose personal information in the following cases:

  • With Shopify and third-party vendors (payment gateways, courier partners, IT support).

  • With marketing partners to show you relevant ads.

  • When required by law enforcement or government authorities.

  • In case of a business transfer (e.g., merger, acquisition).

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect data from minors.

Security & Data Retention

We implement reasonable security measures, but no system is 100% secure. Your data will be retained only as long as necessary for legal, business, or operational purposes.

Your Rights

Depending on where you live, you may have the right to:

  • Access or request a copy of your personal information.

  • Request correction or deletion of your data.

  • Opt-out of marketing communications.

  • File a complaint with your local data authority.

To exercise these rights, please contact us (details below).

International Data Transfers

Your data may be processed outside your country, including transfers facilitated by Shopify. Appropriate safeguards (such as Standard Contractual Clauses) will be applied.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please reach out to us:

📧 care@cosreena.com
📞 +91 95406 62882

Registered Address:
COSREENA STUDIOS PVT LTD
14B, 3rd Floor, Lane No. 1, 
Johri Farm,
New Delhi - 110025